Returns & Exchanges

Return Policy – Suave Suede

At Suave Suede, we want you to absolutely love your handbag. However, if you’re not satisfied with your purchase, we get it – things happen! You can return it within 30 days for a full refund to your original form of payment. Please ensure the item is unused and in its original condition with tags.

Shipping costs for returns are the responsibility of the customer, unless the item is faulty or there’s been an error on our part. Once your return is received, it could take up to 7-10 business days to process. Please allow 1-2 billing cycles for your financial institution to credit your amount.

If you need assistance, feel free to contact us—we’re happy to help you find your perfect bag.

Frequently Asked Questions

  • How to return an item?

    Please complete the form included in your order, including the reason code. Repack the item you wish to return in original packaging. All returns and exchanges must be new and unused, and contain all original tags and accessories.

  • How to exchange an item?

    Please return the item you wish to exchange, and place a new order for the replacement item.

  • Incorrect orders or damaged products received?

    If a product is shipped incorrectly or arrives damaged, we will replace that item or accept a return of that that item and provide a full refund.